1. Introduction
1.1 This notice applies to Partner companies de Brothers Polytechnic Institute (including BPI "we", "us" or "our") includes the companies mentioned above and all relevant group subsidiaries.
1.2 This policy applies to information we collect about: ​a) visitors to our website; y b) people who do business with us or register with our service.
1.3 Please read this Privacy Notice carefully to understand our views and practices regarding your personal data, how we use it, and how we will treat it. If you do not agree with this Privacy Notice, please do not use our services.
2. Information about you
2.1 Information we collect about you When you do business with us or register for our service, we may collect the following personal information about you: a) your full name, residential address, mailing address email, residence, nationality, IP address, mobile phone number , date of birth and bank or payment card details and any proof of your identity and/or address that we may request; b) details of any transactions you make through our website and/or mobile application of the fulfillment of your requests; c) details of any bank account (including but not limited to: account holder, account name, account number, sort code, online banking PIN, transaction authentication number "TAN" and password, available balance and transaction history of your bank account, ); d) details of any credit, debit or other card used by you for transactions; e) your participation in any promotion sponsored by us; f) correspondence you send us; g) the calls we make to you or that you make to us; h) surveys you complete; i) information collected through cookies; see Section 6 below for more details; y j) your IP address, login times, operating system and browser type.
2.2 In order to comply with our legal obligations to prevent fraud and money laundering, we will obtain information about you from third party agencies, including your financial history, county court judgments and bankruptcies, credit reference agencies and fraud prevention when you open an account with BPI and at any time when we deem it necessary to prevent fraud and minimize our financial risks.
3. Information about other people
3.1 If you designate a representative to act on your behalf, we will require the representative to:
a) Proof that you have given your representative authority to exercise your data protection rights or file a complaint on your behalf (such as a letter granting them your authority); y
b) proof of identity of the representative.
You confirm that the Designated Representative can:
3.1.1 receive on your behalf any data protection notice; y
3.1.2 consent to the transfer of your personal data abroad.
4. How we will use information about you
4.1 We use the information we hold about you in the following ways: a) to operate and manage your account and to provide the services you have requested; b) to carry out your instructions for making and receiving payments and conducting transactions using our services, including verifying that you have sufficient funds in your designated bank account to make such payments; c) to allow you to participate in the interactive features of our website; d) to notify you about changes to our service(s)/this website; e) improve the training of our internal customers; f) to comply with financial services regulations, including the retention of financial information and transactions; g) for financial and identity controls, fraud detection and prevention controls, credit controls and against money laundering; h) for customer service, including answering questions and responding to comments and complaints; i) to improve the security of our services; j) to ensure that content from our website is presented in the most effective manner for you and your computer; y k) for research, statistical analysis and behavior analysis.
5. Marketing
5.1 We may also wish to provide you with information about special features of our website or any other service that we think may be of interest to you. If you prefer not to receive this information, please email support@brothersinstitute.net If you have consented to Neo providing you with marketing information and now wish to opt-out or choose not to opt-out on a date later, you can do so by sending an email to support@brothersinstitute.net
6. Cookies and other information collection technologies
6.1 Our website uses third-party cookies. Cookies are text files that are placed on your computer to collect standard Internet log information and visitor behavior information. These cookies allow us to distinguish you from other users of the website, which helps us to give you a good experience when you browse our website and allows us to improve our site.
7. How we protect your information
7.1 We have implemented the following security procedures and technical and organizational measures to protect your personal information: a) access to your account is controlled by a password unique to you; b) we store your personal data on secure servers; y c) we automatically encrypt your confidential information in transit from your computer to ours.
7.2 We have implemented measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The security and protection of your information also depends on you. If we have provided you (or if you have chosen) a password or access code to access certain parts of our website/portal or mobile applications and the like, you are responsible for maintaining this password and/or or access code confidentially. You must not share your password and/or access code with anyone. You must ensure that there is no unauthorized use of your password and access code. BPI will act on the instructions and information received from anyone who enters your User ID and Password and you understand that you are fully responsible for all use and any actions that may take place while using your account.
7.3 You must notify BPI immediately of any information you have provided to us that has changed.
7.4 The transmission of information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site unless you are communicating with us through a secure channel that we have provided. . Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
7.5 If you are concerned that any of your login details have been compromised, you can change them at any time once you are logged in, but you should always contact the Neo Customer Services. and tell us why you think your login details have been compromised.
8. Information retention
8.1 The periods for which we retain your personal information are determined based on the nature and type of information, the BPI Service and the country in which it is provided, as well as any applicable local legal or regulatory requirements.
8.2 If you use the BPI Services, we will retain your personal information for as long as necessary to provide you with the services of your choice and any related legitimate business purpose. That would generally mean that we retain your personal information for as long as you are our customer and for a period thereafter.
8.3 When our relationship with you ends, we still need to retain certain elements of your personal information for no longer than 5 years.
8.4 We may also continue to market and send direct marketing to you, subject to local laws and where you have not objected to such marketing.
9. Disclosure of information
9.1 We may disclose your personal information to our associated companies, which means our subsidiaries and any subsidiaries of our shareholder(s) and/or any companies providing outsourced services to us, which are based in different countries.
9.2 Disclosure of your personal information may be necessary to, among other things, fulfill your request, process your payment details, provide support services, and monitor fraudulent activity.
9.3 When you send money to someone you want to pay, we will pass on certain details to the recipient. Depending on the requirements of that other person and the type of payment involved, we may send other personal data such as your name, address and country of residence if recipients request this information from us in order to improve the payment process, to reconcile payments. with the business transaction or to perform your own anti-fraud and money laundering checks.
9.4 We will share your personal information with third parties only in the ways that are described in this Privacy Notice. We do not sell your personal information to third parties. We may also disclose your personal information to:
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A prospective purchaser of our business or a purchaser of a substantial number of shares in our business, if BPI is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified by email and / or a prominent notice on our website of any change in ownership or use of your personal data, as well as any choices you may have regarding your personal data; b) Law Enforcement, and any other law enforcement agency, regulator or court if we are required or required by law to disclose or share your personal data. , or to protect the rights, property, or safety of ourselves or our group companies, our customers, or others; y c) third parties that we may occasionally use to provide you with the services you have requested. These third parties will not use your personal information for any purpose other than its intended purpose.
10. Transfers abroad
10.1 The information you provide may be transferred to countries that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure that appropriate protections are in place to ensure the security of your information.
11. Your rights
11.1 Access to your personal data: You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email support@brothersinstitute.net. We may charge a small fee for this service.
11.2 Correction of personal data: We want to make sure that your personal information is accurate and up-to-date. If any of the information you have provided to BPI changes, for example if your email address or name changes, please let us know the correct details by emailing support@brothersinstitute.net You can ask us to correct and/or remove information that you believe is inaccurate.
11.3 Right to withdraw consent: Where we have relied on your consent to process your personal data, you have the right to withdraw that consent. It is important to know that when you withdraw your consent, BPI may have to end the relationship because we trust your data in order to provide you with a service.
11.4 Right to Erasure (also known as the 'right to be forgotten'): You can request verbally through our Customer Services or in writing to support@brothersinstitute.net that we erase your personal data when there is no compelling reason to continue processing. This right only applies in certain circumstances; is not absolutely correct.
11.5 Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or that was necessary for us to provide you with our products and services in a format that you allow to transfer that personal data to another organization. You may have the right to have us transfer your personal data directly to the other organization, if this is technically feasible.
11.6 Right to restrict the processing of personal data: In certain circumstances, you have the right to request that we suspend the processing of your personal data. Where we stop processing your personal data, we will still be allowed to store it, but any further processing of this information will require your consent, subject to certain exemptions.
11.7 Right to object to the processing of personal data: You have the right to object to our use of your personal data, which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or where we need to process your personal data in connection with any legal claim.
12. Tracking
12.1 We may monitor and record communications with you (such as telephone conversations and emails) for quality assurance, training, fraud prevention and compliance purposes.
13. Communicate with you
13.1 We may contact you by email at the primary email address on file with your account with BPI or by telephone at the contact numbers you provided when you registered for your account with Neo. You can change your primary email address and/or contact number at any time.
13.2 You may also receive transactional emails generated by the system, such as upload confirmation, payment receipt notification, password change notification, etc., which are necessary for proper operation and administration of your account.
13.3 Phishing is the name given to attempts to steal personal data and financial accounts from a website user. "Phishers" use deceptive or "fake" emails to lead users to spoofed websites where the user is tricked into entering personal information such as credit card numbers, email addresses, username and passwords. WE WILL NEVER SEND YOU EMAILS ASKING FOR SUCH DETAILS AND OUR STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD. If you receive such an email or someone claiming to work for us asks for your password, please forward the email or report the incident to our Data Protection Officer at support@brothersinstitute.net
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14. Your consent
14.1 By submitting your personal information, you agree to the use of that information as set out in this policy.
15. Changes to the Privacy Notice
15.1 We periodically review our Privacy Notice. If we change our Privacy Notice, we will post the changes on this page and place notices on other pages of the website, so that you are aware of the information we collect and how we use it at all times. We reserve the right to make changes to our Privacy Notice at any time, without prior notice, when such a change is required by applicable law.
16. Links to other websites
16.1 Our website contains links to other websites. This Privacy Notice applies to this website and our mobile applications, so when you access links to other websites, you should read their own privacy policies.
17. File a compliance
17.1 If you are not satisfied with the way we manage your personal data, you have the right to make a complaint. Send your complaint by email to the Data Protection Officer at support@brothersinstitute.net, if you feel that your complaint has not been dealt with satisfactorily, you can contact your local authority depending on your location of data protection.
